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Yahoo Weather Service is Down

Affected products: DataPoint and Dynamic Weather.

We regret to inform you that Yahoo has terminated the Weather API on January 3, 2019. They are asking us to switch to their new API and new authentication system. We are currently waiting for approval from Yahoo. Once that we are accepted, then we can start building and testing our new code and roll out an updated version of the products affected.

Note that users of DataPoint can switch and use an alternative weather provider.

You can still fill in a trouble ticket for this problem and we will notify you per trouble ticket once that we have an update on this issue. 

Thanks for your patience.


First, always have a look at our documentation.

Go to the online documentation section and select the topic or product that you need help for. Then have a look at the table of content at the left to find your chapter or question.

Submit a ticket

If you still can’t find it, then submit a ticket.

File a new ticket and fill in the requested fields. Give detailed information about how you are using our product, what you are willing to achieve and what the question or problem is.

Best is to include the information for us on how to reproduce your case on our computers.

View your tickets

Review and work on your tickets online.

Go to our help desk and first log on to the system with your email address and password. When you are logged in, click on View Tickets and you will get a list of all your tickets.

Click on a ticket on you will find our answer to your question, and you can reply to it.


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